Archive for the ‘Industry News’ Category

One Communications Awarded INTERNET TELEPHONY® Magazine’s Product of the Year Award

Tuesday, April 13th, 2010 by Jackie Winchenbaugh

Next Generation Communications’ most recommended carrier, One Communications, was  a recipient of INTERNET TELEPHONY magazine’s 2009 Product of the Year Award for One Communications’ product OneSolutions Complete.

OneSolutions Complete is One Communications’ flagship, IP-based integrated voice, data and Internet solution that supports single and multi-location businesses with flexible, scalable connectivity ranging from 1.5 to 45 Mbps speeds. Designed and priced with small and mid-sized businesses (SMBs) in mind, the solution offers SIP support for additional concurrent calls and MPLS VPN capabilities at no additional charge, and also serves as the platform for the company’s Hosted IP PBX solution.

INTERNET TELEPHONY is proud to grant One Communications a 2009 Product of the Year Award for their OneSolutions Complete product. One Communications has proven its commitment to quality and excellence while addressing real needs in the SMB marketplace,” said Rich Tehrani, CEO of TMC.  “We’re happy to recognize them for their development of IP communications technology and look forward to more innovative solutions from them in the future.”

Recipients of the Annual Product of the Year Award represent the most innovative new IP-based products from companies that have demonstrated vision, leadership, and a commitment to quality in advancing VoIP and IP communication technologies.

“We are honored to receive this award for our OneSolutions Complete product,” said Joanne Hynes, director of product management at One Communications. “It’s a testament to the innovation, quality and real value that our solution delivers to small and mid-sized businesses – enabling them to adopt the latest technologies to further the success of their business while working within their strict budgets.”

Changes to One Communications’ Automatic Bill Payments

Friday, March 26th, 2010 by Jackie Winchenbaugh

Next Generation Communications would like to advise its One Communications customers that One Communications has changed the process for how customer monthly recurring automatic bill payments are handled. Any customers that would like to have recurring automatic bill payments must now use One Communications’ customer portal, One Connect, to set up the recurring payments.

Existing customers who currently pay their monthly invoices via recurring Auto Payment must register their account on One Connect and set up recurring Auto Payments to continue having payments automatically withdrawn. Current automatic payment customers who prefer not to set up recurring payments within One Connect by the April 30th deadline will need to remit conventional, manual payments going forward.

New customers who would like to establish monthly recurring Auto Payments must register for the One Connect account management portal and set up their payments within the portal.

The Auto Payment terms and conditions have also been updated. Going forward, all monthly payments will now be processed seven (7) days after the invoice date.

Existing customers will experience a change in the timing of their monthly payments; in the past, their payments were processed 25 days after the invoice date. Depending on the date on which they establish their new Auto Payment settings in One Connect, they may even see two payments within the same month. This is NOT duplicate billing; it is simply a one-time change to the timing of the recurring monthly payment.

One Communications Introduces One Connect

Friday, March 19th, 2010 by Jackie Winchenbaugh

Next Generation Communications would like to advise its One Communications customers that One Communications now offers a secure, easy to use online tool that provides you with unlimited access to your One Communications account information called One Connect. By registering your account at One Connect, you will be able to take advantage of many features including:

  • Security: Get secure, online access to your account information - 24 X 7.
  • Online Invoices: View and download current and historical invoices - up to 13 months.
  • Online Payments: Conveniently set up one-time payments or recurring payments any time.
  • Notifications: Customize your preferences and receive automatic notifications on invoice availability and order status.
  • Customizable Account Administration: Add additional users, control their permissions at account and feature level, perform email administration and more.
  • Multiple Accounts: View all of your One Communications accounts via a single log-in.

Save on International Calls

Friday, March 12th, 2010 by Jackie Winchenbaugh

Next Generation Communications would like to advise its One Communications customers that One Communications is now offering an International Value Plan to benefit One Solutions Complete customers who make many international calls per month. The International Value Plan offers aggressive usage rates to many international locations for a low monthly fee of $4.50. The savings with the International Value Plan is on average 20% between standard usage rates and Value Plan rates.

No Trouble Found Rate Increase

Friday, February 26th, 2010 by Jackie Winchenbaugh

Next Generation Communications would like to advise its One Communications customers that effective March 12, 2010, One Communications will be increasing the No Trouble Found (NTF) Dispatch Charge from $75 per dispatch to $100 per dispatch. A NTF Dispatch Charge is assessed if a repair truck is dispatched and no trouble is found with One Communications, ILEC facilities or equipment. Repairs to One Communications, ILEC facilities or equipment are performed at no cost to our customers. This rate change applies to all business and residential customers.