Next Generation Communications would like to advise its One Communications customers that One Communications has changed the process for how customer monthly recurring automatic bill payments are handled. Any customers that would like to have recurring automatic bill payments must now use One Communications’ customer portal, One Connect, to set up the recurring payments.
Existing customers who currently pay their monthly invoices via recurring Auto Payment must register their account on One Connect and set up recurring Auto Payments to continue having payments automatically withdrawn. Current automatic payment customers who prefer not to set up recurring payments within One Connect by the April 30th deadline will need to remit conventional, manual payments going forward.
New customers who would like to establish monthly recurring Auto Payments must register for the One Connect account management portal and set up their payments within the portal.
The Auto Payment terms and conditions have also been updated. Going forward, all monthly payments will now be processed seven (7) days after the invoice date.
Existing customers will experience a change in the timing of their monthly payments; in the past, their payments were processed 25 days after the invoice date. Depending on the date on which they establish their new Auto Payment settings in One Connect, they may even see two payments within the same month. This is NOT duplicate billing; it is simply a one-time change to the timing of the recurring monthly payment.