Verizon Rate Increases for Directory Listings

January 16th, 2012 by Jackie Winchenbaugh

Next Generation Communications telecommunications provider client update:  Verizon will be increasing rates on Directory Listings effective March 3, 2012.  Charges for non-listed telephone numbers will increase from $4.00 to $4.50/listing per month.  Additional Listings including foreign, alternate and cross reference listing classifications will increase from $4.00 to $4.75/listing per month for business customers.  The additional listings charges for Residential customers including foreign, alternate and cross reference listing classifications will increase from $3.00 to $3.75/listing per month.  Next Generation Communications recommends clients review the additional listings associated with their accounts to ensure these listings are vlaid and relevant.  If you have any questions on the additional listings on your account please call your Next Generation Communications team.

Verizon Rate Increases for Directory Assistance Calls

January 16th, 2012 by Jackie Winchenbaugh

Telecommunications Provider Rate Change Update provided by Next Generation Communications.  Verizon will be increasing rates on directory assistance calls.  Effective February 2, 2012 calls to directory assistance will increase from $1.50 to $1.99 per call. Charges will appear on the March 3, 2012 invoice.  We recommend all clients review the monthly carrier statements for these charges and educate employees on alternatives to dialing directory assistance.  For more information please contact your Next Generation Communications team. 

White Pages Directory Changes

November 14th, 2011 by Jackie Winchenbaugh

Next Generation Communications, LLC wants to keep you update to date on changes within the telecommunications industry.

Beginning in 2011, most Verizon directories will not include residence White Pages listings.  All White Pages listings can be accessed at www.verizon.com/whitepages.  Or you may order either a free print or CD ROM copy of your local residential White Pages by calling 1-800-888-8448.

If you have any questions, please contact your Next Generation Communications team at 508-485-4229.

Important Recent Updates to One Communications Invoices

November 14th, 2011 by Jackie Winchenbaugh

Next Generation Communications, LLC Premier Agent for One Communications now EarthLink Business,  is pleased to inform our clients of the  new information regarding the monthly invoice statement

In April, 2011 One Communications was purchased by EarthLink, Inc. Several important changes were recently made to the One Communications invoices. Customers will see these changes on their November bill. 

These changes include:

The One Communications logo has been updated with the EarthLink Business logo.

  • You will notice a tagline under the logo on the first page of the invoice which reads “One Communications is an EarthLink Business Company”.  
  •  This tagline will remain on the invoice until early 2012 to  help facilitate the customer transition from One Communications to EarthLink Business.

Bill  remittance address has changed. 

  • Customers should begin sending payments to: 
         EarthLink Business, PO Box 88104, Chicago, IL 60680-1104
  •  EarthLink will continue to accept payments to the old lockbox (PO Box 415721, Boston, MA 02241-5721) through the end of 2011. This time frame will be communicated via bill message.

Customers may now make checks and money orders payable to “EarthLink Business” instead of “One Communications”.

  • To assist with their rebranding efforts, the bill message advises customers to make this change by end of 2011. However, customers may make the transition at their own pace; they will accept checks and money orders payable to One Communications.

The web address for online bill payment has been updated to:

www.earthlinkbusiness.com/paybill

  • The new URL takes customers to the myLink portal login page.
  • The old URL   www.onecommunications.com/paybill   also now routes to the myLink portal login page.
  • If you have any questions please contact your Next Generation Communications, LLC team at 508-485-4229.

    Verizon Rate Changes

    October 1st, 2011 by Jackie Winchenbaugh

    Next Generation Communications would like to inform our Verizon customers of some rate changes. Effective on or about October 1, 2011, the Federal Subscriber Line Charge may change on your main phone line and any additional phone lines. This charge helps pay for the costs of providing and maintaining the local network.

    In addition, your Federal Universal Service Fund (FUSF) surcharge may change effective on or about October 1, 2011. The FUSF surcharge is authorized by the FCC and reviewed quarterly, provides funding for programs to keep local telephone rates affordable for all customers and to provide funding for programs to keep local telephone rates affordable for all customers and to provide discounts to schools, libraries, rural health care providers and low income families. Next Generation Communications Verizon customers please call us with any questions.