Posts Tagged ‘next generation communications’

Verizon Rate Increases for Directory Assistance Calls

Monday, January 16th, 2012 by Jacquelyn Winchenbaugh

Telecommunications Provider Rate Change Update provided by Next Generation Communications.  Verizon will be increasing rates on directory assistance calls.  Effective February 2, 2012 calls to directory assistance will increase from $1.50 to $1.99 per call. Charges will appear on the March 3, 2012 invoice.  We recommend all clients review the monthly carrier statements for these charges and educate employees on alternatives to dialing directory assistance.  For more information please contact your Next Generation Communications team. 

Important Recent Updates to One Communications Invoices

Monday, November 14th, 2011 by Jacquelyn Winchenbaugh

Next Generation Communications, LLC Premier Agent for One Communications now EarthLink Business,  is pleased to inform our clients of the  new information regarding the monthly invoice statement

In April, 2011 One Communications was purchased by EarthLink, Inc. Several important changes were recently made to the One Communications invoices. Customers will see these changes on their November bill. 

These changes include:

The One Communications logo has been updated with the EarthLink Business logo.

  • You will notice a tagline under the logo on the first page of the invoice which reads “One Communications is an EarthLink Business Company”.  
  •  This tagline will remain on the invoice until early 2012 to  help facilitate the customer transition from One Communications to EarthLink Business.

Bill  remittance address has changed. 

  • Customers should begin sending payments to: 
         EarthLink Business, PO Box 88104, Chicago, IL 60680-1104
  •  EarthLink will continue to accept payments to the old lockbox (PO Box 415721, Boston, MA 02241-5721) through the end of 2011. This time frame will be communicated via bill message.

Customers may now make checks and money orders payable to “EarthLink Business” instead of “One Communications”.

  • To assist with their rebranding efforts, the bill message advises customers to make this change by end of 2011. However, customers may make the transition at their own pace; they will accept checks and money orders payable to One Communications.

The web address for online bill payment has been updated to:

  • The new URL takes customers to the myLink portal login page.
  • The old URL   also now routes to the myLink portal login page.
  • If you have any questions please contact your Next Generation Communications, LLC team at 508-485-4229.

    Changes to One Communications’ Automatic Bill Payments

    Friday, March 26th, 2010 by Jacquelyn Winchenbaugh

    Next Generation Communications would like to advise its One Communications customers that One Communications has changed the process for how customer monthly recurring automatic bill payments are handled. Any customers that would like to have recurring automatic bill payments must now use One Communications’ customer portal, One Connect, to set up the recurring payments.

    Existing customers who currently pay their monthly invoices via recurring Auto Payment must register their account on One Connect and set up recurring Auto Payments to continue having payments automatically withdrawn. Current automatic payment customers who prefer not to set up recurring payments within One Connect by the April 30th deadline will need to remit conventional, manual payments going forward.

    New customers who would like to establish monthly recurring Auto Payments must register for the One Connect account management portal and set up their payments within the portal.

    The Auto Payment terms and conditions have also been updated. Going forward, all monthly payments will now be processed seven (7) days after the invoice date.

    Existing customers will experience a change in the timing of their monthly payments; in the past, their payments were processed 25 days after the invoice date. Depending on the date on which they establish their new Auto Payment settings in One Connect, they may even see two payments within the same month. This is NOT duplicate billing; it is simply a one-time change to the timing of the recurring monthly payment.