Broadview Networks Receives Commendation for High Quality Service

Jackie Winchenbaugh — Thu, 03 Jun 2010 18:26:52 +0000

Broadview Networks, another recommended carrier of Next Generation Communications, has been awarded for excellent services. The State of New York Department of Public Service recently awarded Broadview Networks a commendation for its high quality telephone service. The annual Service Quality Commendation Program recognizes companies that provide excellent levels of service. The basis of the award is a recommendation from the State of New York Office of Telecommunications. Broadview Networks, a leading communications provider, was commended for service based on criteria set by the Public Service Commission (PSC). To be eligible for the commendation, carriers must provide service over their own facilities and have fewer than 3.3 “troubles” per 100 phone lines. This metric, referred to as the Customer Trouble Report Rate (CTRR), measures a company’s monthly performance per central office. Companies must also show 0.075 or fewer PSC complaints per 1,000 access lines.

“We are pleased to be recognized by the Commission for excellent service,” said Brian Crotty, chief operating officer for Broadview Networks. “Service quality is, and has always been, a driving factor in our efforts to serve businesses in the State of New York and nationwide. This award is truly recognition of Broadview’s employees and their dedication to delivering a world-class experience. More than ever, businesses are seeking out providers that deliver excellent levels of service.” For more information on the commendation, visit the State of New York Department of Public Service website at www.dps.state.ny.us.www.dps.state.ny.us .

Verizon Calling Cards Service to be Discontinued

Jackie Winchenbaugh — Thu, 03 Jun 2010 18:14:11 +0000

Next Generation Communications would like to advise its Verizon customers as of 7/1/10 Verizon plans to discontinue providing post-paid Calling Card service to its local exchange and long distance residential and small business customers. As of this date, calls will no longer be completed in all fifty states and the District of Columbia using Verizon local and long distance calling cards. Effective immediately, any changes made to your account may also deactivate the calling card services.

One Communications Awarded INTERNET TELEPHONY® Magazine’s Product of the Year Award

Jackie Winchenbaugh — Tue, 13 Apr 2010 18:01:31 +0000

Next Generation Communications’ most recommended carrier, One Communications, was a recipient of INTERNET TELEPHONY magazine’s 2009 Product of the Year Award for One Communications’ product OneSolutions Complete.

OneSolutions Complete is One Communications’ flagship, IP-based integrated voice, data and Internet solution that supports single and multi-location businesses with flexible, scalable connectivity ranging from 1.5 to 45 Mbps speeds. Designed and priced with small and mid-sized businesses (SMBs) in mind, the solution offers SIP support for additional concurrent calls and MPLS VPN capabilities at no additional charge, and also serves as the platform for the company’s Hosted IP PBX solution.

“INTERNET TELEPHONY is proud to grant One Communications a 2009 Product of the Year Award for their OneSolutions Complete product. One Communications has proven its commitment to quality and excellence while addressing real needs in the SMB marketplace,” said Rich Tehrani, CEO of TMC. “We’re happy to recognize them for their development of IP communications technology and look forward to more innovative solutions from them in the future.”

Recipients of the Annual Product of the Year Award represent the most innovative new IP-based products from companies that have demonstrated vision, leadership, and a commitment to quality in advancing VoIP and IP communication technologies.

“We are honored to receive this award for our OneSolutions Complete product,” said Joanne Hynes, director of product management at One Communications. “It’s a testament to the innovation, quality and real value that our solution delivers to small and mid-sized businesses – enabling them to adopt the latest technologies to further the success of their business while working within their strict budgets.”

Changes to One Communications’ Automatic Bill Payments

Jackie Winchenbaugh — Fri, 26 Mar 2010 14:14:41 +0000

Next Generation Communications would like to advise its One Communications customers that One Communications has changed the process for how customer monthly recurring automatic bill payments are handled. Any customers that would like to have recurring automatic bill payments must now use One Communications’ customer portal, One Connect, to set up the recurring payments.

Existing customers who currently pay their monthly invoices via recurring Auto Payment must register their account on One Connect and set up recurring Auto Payments to continue having payments automatically withdrawn. Current automatic payment customers who prefer not to set up recurring payments within One Connect by the April 30th deadline will need to remit conventional, manual payments going forward.

New customers who would like to establish monthly recurring Auto Payments must register for the One Connect account management portal and set up their payments within the portal.

The Auto Payment terms and conditions have also been updated. Going forward, all monthly payments will now be processed seven (7) days after the invoice date.

Existing customers will experience a change in the timing of their monthly payments; in the past, their payments were processed 25 days after the invoice date. Depending on the date on which they establish their new Auto Payment settings in One Connect, they may even see two payments within the same month. This is NOT duplicate billing; it is simply a one-time change to the timing of the recurring monthly payment.

One Communications Introduces One Connect

Jackie Winchenbaugh — Fri, 19 Mar 2010 13:49:22 +0000

Next Generation Communications would like to advise its One Communications customers that One Communications now offers a secure, easy to use online tool that provides you with unlimited access to your One Communications account information called One Connect. By registering your account at One Connect, you will be able to take advantage of many features including:

Security: Get secure, online access to your account information - 24 X 7.

Online Invoices: View and download current and historical invoices - up to 13 months.

Online Payments: Conveniently set up one-time payments or recurring payments any time.

Notifications: Customize your preferences and receive automatic notifications on invoice availability and order status.

Customizable Account Administration: Add additional users, control their permissions at account and feature level, perform email administration and more.

Multiple Accounts: View all of your One Communications accounts via a single log-in.

Save on International Calls

Jackie Winchenbaugh — Fri, 12 Mar 2010 14:32:07 +0000

Next Generation Communications would like to advise its One Communications customers that One Communications is now offering an International Value Plan to benefit One Solutions Complete customers who make many international calls per month. The International Value Plan offers aggressive usage rates to many international locations for a low monthly fee of $4.50. The savings with the International Value Plan is on average 20% between standard usage rates and Value Plan rates.

No Trouble Found Rate Increase

Jackie Winchenbaugh — Fri, 26 Feb 2010 14:18:40 +0000

Next Generation Communications would like to advise its One Communications customers that effective March 12, 2010, One Communications will be increasing the No Trouble Found (NTF) Dispatch Charge from $75 per dispatch to $100 per dispatch. A NTF Dispatch Charge is assessed if a repair truck is dispatched and no trouble is found with One Communications, ILEC facilities or equipment. Repairs to One Communications, ILEC facilities or equipment are performed at no cost to our customers. This rate change applies to all business and residential customers.

Verizon Increases Fees in Massachusetts

Jackie Winchenbaugh — Mon, 22 Feb 2010 14:38:03 +0000

Next Generation Communications would like to advise its Verizon customers effective with your March bill, Verizon will collect a monthly fee of $1.47 per telephone line for business dial tone line customers, $1.47 per system for ISDN Basic Rate Interface, $7.35 per port for ISDN Primary Rate Interface customers and $35.28 per port for Flexpath customers. These fees are intended to help defray the cost of a new local property tax that Massachusetts cities and towns now levy on Verizon’s telephone poles and wires located on public property. State law permits, but does not require Verizon to pass along this new local tax.

Next Generation Communications Welcomes Kathryn V. Austin

Jackie Winchenbaugh — Wed, 13 Jan 2010 01:15:06 +0000

Next Generation Communications is proud to welcome Kathryn V. Austin to our team as a Customer Support Specialist. Kathryn has over 8 years of experience in Customer Service. We are honored to have Kathryn as part of our team.

Idearc, Inc. is now Super Media, Inc.

Jackie Winchenbaugh — Tue, 12 Jan 2010 01:28:23 +0000

Idearc, Inc. has completed its debt restructuring plan and emerged with a new name - Super Media, Inc. They will continue to focus and support the Superpages.com; SuperYellowPages, SuperpagesDirect and other products and services.