Next Generation Communications would like to inform our Verizon FIOS customers of the non-payment disconnect policy: Verizon, at any time, can disconnect FIOS accounts, without verbal notification to your business, for account balances 30 days or more past due.

Recently, business accounts have been disconnected for non-payment, even though the customer was not receiving a bill from Verizon. If you are not receiving a Verizon FIOS bill, especially after a recent installation or changes to your account, it is extremely important to contact Verizon to and verify the correct mailing address is on file for your business. If your business is using Verizon FIOS services it is your responsibility to ensure the payments are being received by Verizon.

If your FIOS service is disconnected, the account will need to be paid in full and immediately before service can be restored. Complete restoration of services can take up to 48 hours. In addition, when restoration of the connection is requested, a restoral fee will also be charged to your account. Next Generation Communications Verizon FIOS customers please call us with any questions.

Next Generation Communications would like to encourage all Verizon Business customers to begin conducting monthly, or bi-monthly reviews of their phone bills. Performing monthly or bi-monthly bill reviews prevent unnecessary or unauthorized charges from being applied to your bill.

The most important reason to perform monthly or bi-monthly bill reviews is to prevent unauthorized charges from dramatically increasing your monthly phone bill. We have recently noticed an increase in “charges from other companies,” or third party charges, on our Verizon Business customers’ bills. Many of these third party charges have been unauthorized by our customers. Verizon will credit unauthorized charges and offer to block these services from being added to your bill. Next Generation Communications Verizon business customers please call us with any questions - we will help you review your bills.

Next Generation Communications would like to advise its Verizon customers as of 7/1/10 Verizon plans to discontinue providing post-paid Calling Card service to its local exchange and long distance residential and small business customers. As of this date, calls will no longer be completed in all fifty states and the District of Columbia using Verizon local and long distance calling cards. Effective immediately, any changes made to your account may also deactivate the calling card services.

Next Generation Communications would like to advise its Verizon customers effective with your March bill, Verizon will collect a monthly fee of $1.47 per telephone line for business dial tone line customers, $1.47 per system for ISDN Basic Rate Interface, $7.35 per port for ISDN Primary Rate Interface customers and $35.28 per port for Flexpath customers. These fees are intended to help defray the cost of a new local property tax that Massachusetts cities and towns now levy on Verizon’s telephone poles and wires located on public property. State law permits, but does not require Verizon to pass along this new local tax.