Archive for the ‘Broadview’ Category

Broadview Networks Rate Changes

Tuesday, August 30th, 2011 by Jacquelyn Winchenbaugh

Next Generation Communications would like to inform our Broadview Networks customers of some rate changes. Effective August 1st, Broadview implemented rate changes to some of our existing customer accounts. The customers who will be affected by the billing increases have been notified in their bill message. Customers without changes will not see these messages.

POTS/Business Line Charges

The following POTS/Business line rate changes will apply to the customers who fit the criteria below:

POTS lines with service start dates between 8/1/10 and 1/31/11

• OnNet – $1.00 per line increase

• Mixed Geography and Off]Net – $3.25 per line increase

• Resale – $4.75 per line increase

POTS and T1 Usage Charges

POTS and T1 customers with service start dates between 8/1/10 and 1/31/11 will receive an increase of $0.003 (three tenths of a cent) per minute for outbound measured usage (local, regional, in]state long distance and state]to]state). These rates will change on the effective date and customers with bills dated on or after that date may see an increase on their current bill, which will reflect usage rated at the updated rate.

Toll Free Usage

Toll free usage rates will increase by $0.003 (three tenths of a cent) per minute. The increase will include:  MoU for regional, international, in]state and statetostate usage.

DS3 and T1 Customer Monthly Recurring ChargesThese rate changes affect certain customers with service start dates between 8/1/10 and 1/31/11 and become effective on 8/1/11:

• DS3 circuits will increase by $50 per month per circuit

• Dedicated Internet Access (T1IP, T1IPV) circuits will increase by $2.00 per month

• Lit Building Internet Services (LitIP) circuits will increase by $2.00 per 5Mb/s per month

• Hosted PBX (HPBX), Dynamic IP (IPTC1), MPLS VPN (MPLS, MPLSV), SIP Trunking (SIP), T1 Channel Bank (T1CB), Integrated T1 (T1INT), Voice T1 and PRI (T1V, T1VPRI and T1VLD), Point]to]Point (T1PTP, T1PTPA and T1PTPZ) and OfficeSuite (T1VOIP) will increase by $7.50 each per month per circuit

OfficeSuite and HPBX Call Capacity Surcharges

Call Capacity Surcharges of $5.50 will be applied to certain OfficeSuite and Hosted PBX accounts with service start dates between 8/1/10 and 1/31/11 on a per simultaneous call capacity basis. The surcharges are calculated as $3.75 PICC, $1.48 CCRC and $0.27 LNP.

Please call your Next Generation Communications team with any questions.

Broadview Networks Receives Commendation for High Quality Service

Thursday, June 3rd, 2010 by Jacquelyn Winchenbaugh

Broadview Networks, another recommended carrier of Next Generation Communications, has been awarded for excellent services. The State of New York Department of Public Service recently awarded Broadview Networks a commendation for its high quality telephone service. The annual Service Quality Commendation Program recognizes companies that provide excellent levels of service. The basis of the award is a recommendation from the State of New York Office of Telecommunications. Broadview Networks, a leading communications provider, was commended for service based on criteria set by the Public Service Commission (PSC). To be eligible for the commendation, carriers must provide service over their own facilities and have fewer than 3.3 “troubles” per 100 phone lines. This metric, referred to as the Customer Trouble Report Rate (CTRR), measures a company’s monthly performance per central office. Companies must also show 0.075 or fewer PSC complaints per 1,000 access lines.

“We are pleased to be recognized by the Commission for excellent service,” said Brian Crotty, chief operating officer for Broadview Networks. “Service quality is, and has always been, a driving factor in our efforts to serve businesses in the State of New York and nationwide. This award is truly recognition of Broadview’s employees and their dedication to delivering a world-class experience. More than ever, businesses are seeking out providers that deliver excellent levels of service.” For more information on the commendation, visit the State of New York Department of Public Service website at .